Terms & Conditions
1. General Terms and Conditions for yinbydonatienne.com website of Santamyoga.
These General Terms and Conditions apply to all transactions made online with yinbydonatienne, known as Santamyoga. Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.
By making use of this website, you accept these General Conditions. All transactions with Santamyoga are subject to these General Conditions.
The words ‘the company’, ‘we’ or ‘us/our’ always refer to Santamyoga. The word ‘customer’ always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of Santamyoga.
Business details Santamyoga
All prices are stated in euros. The recommended retail prices include 21% VAT, unless clearly stated otherwise. The prices displayed once logged in as an authorized seller are excluding VAT. All prices are subject to change without prior notice.
To purchase a product, you first need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. Once we have received all of the above details, you will see an overview page. Once you accept this, your purchase is confirmed.
We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept (Visa, Maestro, Bancontact/Mister Cash and ApplePay) If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.
Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian.
Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was paid. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 7 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.
5. Returning and exchanging items
We want you to be completely satisfied with every purchase at Santalyoga . We make every effort to offer you outstanding quality, value for money and excellent service. If you wish to return an item because it is damaged, please send an email to firstname.lastname@example.org immediately after reception of the damaged goods, with pictures (of the package and the products) and a description of the damage. After approval, you return the damaged goods in their original packaging, together with a printed version of the return approval, within 3 days after reception. If appropriate, we will exchange the item or items or refund the full cost price.
We make every effort to ensure that the colors on the website match those of the actual product as closely as possible.
But please note that we use natural materials, which allows slight differences in color and size. Santamyoga does not offer refunds, replacements or exchanges arising from the look of the materials as described here. These are all particular unique aspects that a customer accepts when purchasing items from Santamyoga.
Some of these natural materials (such as wood), will respond to temperature and humidity variations by expanding and contracting. Your items can experience movements and cracks as it adjusts – this is not a fault, but a natural occurrence within the fibres of a natural product. Many of our timber ranges are characterful woods with the appearance of naturally occurring knots. Variety of colours, grains and knots found in wood is simply the character of timber and not a defect. No one piece of timber is alike and customers should expect a variance in tone, veins, grain pattern, leaching, cracking and knots.
None of the above is viewed as a fault; we embrace these changes as the natural characteristics and beauty of timber furniture.
7. Force Majeure
We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company’s control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer’s liability will be limited to the value of the items already delivered, increased by any associated shipping costs.
Any information appearing on our website or which can be read in any other printed material of the company is deemed to be non-binding or is recognised as best practice. This should only be deemed useful supplementary advice in addition to other recognised practical guidelines. All information on our website is regularly updated.
9. Prices and printing errors
We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.
10. Title to goods
All items supplied to the customer remain the property of Santamyoga until we have received all amounts due for the items in question.
All complaints and comments can be sent to our customer service through email@example.com . We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.
We make every effort to protect the safety of users of our online ordering service. We make use of SSL (secure socket layer) technology to secure your data during all sales transactions with us. Any information you provide is fully encrypted so that third parties cannot read it. (For Netscape click on the ‘safety icon’ at the bottom of the taskbar and verify whether SSL2 and SSL3 are ticked. For Internet Explorer click on Image, Menu and Internet Options and click on ‘Advanced’. Check there whether SSL2 and SSL3 are ticked. Your browser will confirm that you are working in a safe environment: an icon with a locked padlock or a picture of a key will appear on the taskbar at the bottom of your screen.
13. Contact details & registered office
The content of this website and any other publications of yinbydonatienne.com are the property of or are licensed by Santamyoga or are used with the owner’s permission. Reproduction is strictly prohibited without authorisation.